Can’t find what you’re looking for?
Take a look through our frequently asked questions or get in touch with the team.
To create a new account, click "Sign Up" on our homepage. Enter your name, email address, and a password. You may also need to confirm your email address. Once registered, you'll gain access to all features and can start exploring our stock images.
After signing up, log in to your account and complete your profile. Explore the website to familiarise yourself with features like image search, credit purchase, and download options. Reviewing our tutorials or help guides can also help you make the most of our website.
Use the search bar on our homepage to enter keywords related to the images you need. You can filter results by categories, orientations, colours, and more to refine your search. Utilise the available filters to narrow down results and find images that best fit your needs.
To purchase credits, log into your account and go to the "Pricing" page. Choose a credit package and proceed to checkout. After payment, credits will be added to your account. These credits can then be used to download images according to the license terms.
Familiarise yourself with our licensing terms by visiting our Terms and Conditions on our website. Here, you'll find detailed information about usage rights, restrictions, and how to comply with licensing agreements. Understanding these terms is crucial for ensuring proper use of downloaded images.
If you encounter issues, first check our FAQ and help sections for guidance. If problems persist, contact our support team via email or the contact form. Provide details about your issue, and our team will assist you in resolving any difficulties you face.
To purchase credits on our website, browse our credit packages and select the one that fits your needs. After choosing a package, proceed to the checkout, where you can securely complete your payment. Once the transaction is confirmed, your credits will be immediately available.
Unfortunately, we do not allow multiple payment methods for a single credit purchase. Each transaction must be completed using one payment method, such as a credit card or PayPal. This ensures a smoother, more secure checkout process for all users.
We offer a variety of payment options to suit your preferences. You can purchase credits using major credit cards like Visa, MasterCard, and American Express, or opt for PayPal. We prioritise secure transactions, ensuring your payment information is protected throughout the process.
Yes, credits purchased on our website are valid for 12 months from the date of purchase. After this period, any unused credits will automatically expire and be removed from your account. We recommend using your credits within this timeframe to avoid losing them.
You can easily view your remaining credit balance by logging into your account. Once logged in, navigate to your dashboard and select the "Credits" section. Here, you’ll find a detailed summary of your current balance, along with your credit usage history.
We operate a no-refund policy for unused credits. Once credits are purchased, they are non-refundable and must be used within the 12-month validity period. We encourage careful planning when purchasing credits to ensure you select the right amount for your needs.
To create an account, click "Sign Up" on the homepage and provide your name, email address, and a secure password. You may also need to verify your email address. Once registered, you can log in and start using our services immediately.
If you forget your password, click "Forgot Password" on the login page and follow the prompts to reset it via the link in your email. For username recovery, contact our friendly support team, who will assist you in retrieving your account details securely.
Yes, you can change your email address or username by logging into your account and accessing the password section. Update the necessary fields and save your changes. If you encounter any issues, our support team is available to assist with updates.
To update personal details or payment information, log into your account and navigate to the "My Details" section. Here, you can modify your contact information, billing address, and payment methods. Be sure to save your updates before exiting otherwise it might not have updated properly.
If your account is suspended or terminated, you will lose access to your account, including any unused credits. Suspensions are typically due to violations of our terms. To resolve the issue, contact our support team to discuss possible reinstatement or alternative options.
To delete your account, please get in touch with the team and formally request for your account to be terminated. Before proceeding, be aware that any unused credits will be forfeited and cannot be recovered. Account deletions are permanent, so ensure this is your final decision.
After purchasing an image, go to your download history in your account. Click the download button next to the image you want. The image will be saved to your device’s default download folder or the location you specify in your browser settings.
We offer images in popular file formats like JPEG, PNG, and TIFF. The available formats may vary depending on the image. You can select the format that best suits your needs during the download process from the available options.
Yes, we provide images in various resolutions. When downloading, you can select the desired resolution based on your needs. The options are usually listed on the download page, allowing you to choose a size that fits your project requirements.
Generally, there is no limit on the number of times you can download purchased images. You can access your downloads from your account at any time. However, excessive downloads might be flagged for unusual activity; contact support if you encounter issues.
To access your download history, log into your account and go to the "Download History" section. Here, you can view and re-download any images you’ve previously purchased. Simply click the download link next to the image you wish to retrieve.
Yes, downloaded images are subject to licensing agreements. You must adhere to usage restrictions specified in the license, such as limitations on commercial use or distribution. Review the license terms associated with each image to ensure compliance with our usage policies.
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